At Labella, we primarily serve wholesale and B2B customers worldwide. Our shipping process is designed to ensure timely, secure, and cost-effective delivery of your orders.

Shipping Terms

We offer flexible international shipping terms, including:

  • FOB (Free On Board) – FOB Guangzhou
    This is our standard shipping term. We deliver the goods to the designated port, handle local export clearance, and provide all necessary shipping documents. The buyer is responsible for sea freight, insurance, and import clearance.
  • EXW (Ex Works) – Guangzhou, China.
    Under EXW terms, we make the goods available at our factory. The buyer bears all responsibility and cost for pickup, export procedures, international transportation, and import clearance. This option is suitable if you work with your own freight forwarder.

Please confirm the preferred Incoterm when placing your order.

Shipping Methods

  • Bulk Orders:
    Sea freight is the default method for bulk shipments under FOB or EXW terms.
  • Samples / Small Orders:
    Upon request, we can ship via international express (DHL, FedEx, UPS) or air freight. Freight charges will be quoted separately.

Lead Time

  • Production Time: 15–30 business days, depending on order size and product specifications.
  • Transit Time:
    • Sea Freight: Approx. 20–45 days
    • Air/Express: Approx. 5–10 days

Shipping Documents Provided

We provide the following standard documents:

  • Commercial Invoice
  • Packing List
  • Bill of Lading (for sea shipment)
  • Certificate of Origin (upon request)
  • Other documents as needed (e.g., fumigation certificate, inspection reports)

Insurance

Shipping insurance is not included by default. If required, please request it when placing your order, and we will help arrange it through your or our forwarder.

Customs & Import Duties

All customs clearance, import duties, and local taxes at the destination are the buyer’s responsibility. Please consult your local customs agent for more information.

Delays

Although we make every effort to meet the estimated delivery schedule, certain delays may occur due to unforeseen circumstances beyond our control, including but not limited to adverse weather conditions, customs inspections, port congestion, or other logistical disruptions. In such cases, we will notify you promptly and coordinate with all relevant parties to minimize the impact and ensure timely resolution.

Need help coordinating shipping?

We’re happy to work with your forwarder or recommend a reliable third-party logistics provider.